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Real-time operations dashboard
Consolidated six disconnected tools into a single control surface for 200+ operators, halving incident response time.
- Client
- Logistics SaaS (placeholder)
- Year
- 2024
- Role
- Product design & frontend engineering
Problem
Operators juggled six browser tabs to resolve a single incident.
Solution
- One real-time event stream over WebSocket
- Information hierarchy rebuilt around urgency
- Power-user filters and keyboard shortcuts throughout
Outcome
- Median incident resolution: −52%
- Context switches per shift: 40 → 6